Find answers to common questions about our products and services.查找有关我们产品和服务的常见问题的解答。
Our standard MOQ is 1,000 kg per color. However, we understand the need for trial orders and testing, so we are flexible and can accept smaller quantities (e.g., 500 kg) for first-time orders or specific high-performance masterbatches.我们的标准起订量是每种颜色1000公斤。但是，我们理解试单和测试的需求，因此对于首次订单或特定的高性能色母粒，我们可以灵活接受较小的数量（例如500公斤）。
Yes, we provide free samples (up to 2 kg) for your testing and evaluation. While the samples are free, the shipping cost is usually covered by the customer. Please contact our sales team to arrange sample delivery.是的，我们提供免费样品（最多2公斤）供您测试和评估。虽然样品是免费的，但运费通常由客户承担。请联系我们的销售团队安排样品寄送。
Absolutely! We have a state-of-the-art laboratory equipped for rapid color matching. You can provide us with a Pantone number, a physical sample, or specific technical requirements. We can typically provide a counter-sample within 3-5 working days.当然！我们要拥有配备齐全的现代化实验室，可进行快速配色。您可以提供潘通色号、实物样品或特定的技术要求。我们通常可以在3-5个工作日内提供对样。
For standard products, the lead time is usually 7-10 days after order confirmation. For custom colors or large orders, it may take 10-15 days. We always strive to meet your urgent deadlines.对于标准产品，交货期通常在订单确认后7-10天。对于定制颜色或大额订单，可能需要10-15天。我们始终努力满足您的紧急期限。
Our manufacturing process is ISO 9001:2015 certified. Our products comply with major international standards including FDA (food contact), RoHS, REACH, and EN71. We can provide relevant test reports upon request.我们的制造过程通过了ISO 9001:2015认证。我们的产品符合主要国际标准，包括FDA（食品接触）、RoHS、REACH和EN71。我们可应要求提供相关测试报告。
We generally accept T/T (Telegraphic Transfer) and L/C (Letter of Credit) at sight. For established long-term partners, we can discuss other payment arrangements.我们通常接受T/T（电汇）和即期L/C（信用证）。对于建立长期合作关系的伙伴，我们可以讨论其他付款安排。